Spa Etiquette & Company Policies: Please speak up at anytime if we can make your visit more enjoyable. All Sales are Final so your feedback is welcomed and needed to provide you an ultimate customized experience. Our Staff work extremely hard to serve our clients. Gratuities are not mandatory but are industry standard, and always appreciated. Gratuities on average range anywhere between 15% - 30%+ of the Full Spa Service Price. There is a minimum 15% gratuity required on the full price of all spa services for parties of three or more or for parties/individuals who schedule 5 or more appointments at once with the exception of a 20% required minimum gratuity will be added to the full price of nail services. We encourage you to take advantage of our packages and discounts however please recognize that gratuities should not be discounted on top of discounted appointment prices. Spa Packages will have 20% gratuities added on all nail services and 15% added on all other spa services based upon the full price of appointments unless noted otherwise. A 50% deposit is required to schedule any appointment for all clients, old and new. 48 hours notice is required for all appointments and cancellations or else the deposit is nonrefundable. A 10% change/cancellation fee applies to all cancellations. Changing or rescheduling an appointment (not keeping the originally scheduled appointment time) is considered a "cancellation". Spa Newbury appreciates customers who make and keep their appointment(s). If you are unable to keep your appointment we request as much notice as possible to cancel. (Potential) clients who make and cancel multiple appointments may not be able to obtain or receive future appointments or services. Spa Week, Spa Month and other participation programs and specials may have different cancellation policies - please refer to the promotional literature of these services prior to scheduling. Please phone our office at 617-262-9464 if you need to schedule, change, cancel or alter your appointment in any way. Please feel free to submit written correspondence (email, USPS, etc.) in addition to your phone call. The balance of services (and any minimum gratuities) are due at the end of service. We accept Visa, Mastercard, American Express, Discover, American Express Travelers Checks, Spa Newbury Gift Cards, Spa Week Gift Certificates and Cash. Gift Cards may not be used for meals or gratuities. SpaWish and Spa Finder Gift Certificates may only be used for regular priced individual appointments (not discounted spa packages or other promotional services). Gifty Box Passes are for Endermologie Consults only. Checks are not accepted. Spa Newbury is not responsible for a client who looses their own or someone else's Gift Card. Lost and stolen cards can not be replaced. Please file a police report should you loose/have a Gift Card stolen so that any inappropriate misuse of the Card can be treated properly. All gift card orders will be processed with a $5 shipping charge with delivery confirmation receipt. Any client who wishes to pick up a gift card order that day and does not will forfeit their card and entire purchase. We do not hold gift cards and recommend shipping with delivery confirmation receipt. Clients who do not regularly keep their appointments, are tardy, etc. will be subject to scheduling terms as appropriately determined by management. Please leave plenty of time to arrive at our busy Newbury Street location where there is limited parking on our one-way street. Lateness may be deduced from a client's appointment time or service. We ask that a client at minimum be on time and no more than 1/2 an hour early for an appointment. "No-shows" which prevent us from offering the appointment time to another will result in a full priced charge to the no-show client. Children and Guests of clients can not be accommodated in our Small Boutique Spa. All Spa Newbury space is allocated and reserved for clients and services only. Cell Phones & Pagers must be turned off and may not be used within our Spa. We request clients to be mindful of others by keeping their voices down and refraining from loud or inappropriate conduct. Spa Newbury reserves the right to cancel any erroneously made appointments or appointments we feel can not be appropriately satisfied. Spa Newbury reserves the right to make appropriate substitutions when necessary between products, services, order of treatments, practitioners and anything else necessary to provide efficient spa business. Discounted Spa Packages are scheduled in the most convenient order for Spa Newbury. Clients may choose their order of service with regularly priced services (only). We take sexual remarks or suggestions in our Spa seriously. Said behavior will result in the client being asked to leave with full payment due. The Boston Police Department will be notified of the incident. Spa Newbury is not responsible for lost or left-behind items. All items must be claimed within a 30 day period. Spa Newbury is not responsible for typos or erroneously provided information. Please notify management immediately if you feel you have received or see erroneous information. Should a client be dissatisfied or have a complaint, we request that the incident be reported immediately and at most, within a 30 day time period. Company policies may be updated and changed with or without notice as deemed appropriate for Spa Newbury to maintain a healthy professional business practice. In rare occasions, w may take returns on skin products. The product must be returned with the sales receipt. Product returns will be issued a gift card credit for products or services. Other than this rare circumstance - All Sales are Final.

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